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F.A.Q.

Find the answer to the most common questions among our customers: browse through the categories and contact us for more information.

General questions

  1. Ask: What advantages do concentrated products have over traditional ones?
    Answer: Concentrated products in tablet form, such as Cleanpill, offer greater performance with less quantity, as they are formulated with more concentrated ingredients. This means that you need to use less product per application, which translates into economic savings and a reduction in the number of containers you buy.

  1. Ask: How do concentrated products help reduce plastic use?
    Answer: Because they last longer, concentrated products require less packaging per unit of use. This means that every time you choose a concentrated product, you are reducing the amount of plastic that ends up in landfills or in the environment, contributing to a more sustainable future.

  1. Ask: Are concentrated products as effective as regular products?Answer: Yes! In fact, concentrated products are often more effective due to the quality of our active ingredients, as supported by studies. All of our products have been tested to bactericidal, fungicidal and virucidal standards. You just need to follow the instructions to properly dilute them, and you will get equal or superior performance to traditional liquid products.

  1. Ask: Are Cleanpill products an alternative to liquid bleach?
    Answer: Yes, absolutely. They are used as substitutes.

  1. Ask: How many liters of conventional bleach do each bottle of Cleanpill tablets equal?
    Answer:
    8 tablets – 1 L of conventional bleach
    1 bottle of 48 tablets (160gr) – 6 L of conventional bleach
    1 bottle of 150 tablets (500gr) – 18.5 L of conventional bleach
    1 bottle of 300 tablets (1Kg) – 37 L of conventional bleach

  1. Ask: I have doubts about using the tablets. I have always used bleach. But I see that with this product, it says that 8 tablets are equivalent to 1 L of bleach and that you have to use 1 tablet in a bucket. If I compare this with the recommendation indicated on liquid bleach: it is 100 ml per bucket.
    Answer: If you dilute 8 tablets in 1 litre of water, then you can pour 100 ml into each bucket of water and therefore you get 10 doses. We recommend 1 tablet per bucket to ensure disinfection.

  1. Ask: What are the main advantages of the tablets?
    Answer: Ease of use and dosage, safety, saving volume, weight, space and also cost savings. On the other hand, it improves the environment, since, being solid tablets, the plastic containers are smaller and by using the surplus product… with Cleanpill you
    save on water transport, it encourages recycling and does not generate waste.

  1. Ask: Why do tablets represent a significant economic saving?
    Answer: Because liquid bleach production in Spain has been reduced by approximately 45% over the last year, and therefore the price is becoming more expensive.

  1. Ask: What is the dosage of the products?
    Answer: Each product has different dosages. See technical data sheets.

  1. Ask: Bleach ruins the color of clothes, do multi-purpose tablets do it too?
    Answer: No, this is another advantage. In case of accidental contact with clothing, the tablet itself does not stain, although we recommend not leaving it on any garment because, in case of humidity, the tablet could start to act and one of its effects is bleaching. Once dissolved, the degree of concentration in water is so small that it would not discolour clothing if it splashed on us. For more information: see questions about the use of multi-purpose tablets in the washing machine.

  1. Ask: Can the pads be used with steel?
    Answer: They cannot be used on metals. Only in special cases and at very low concentrations (recommended by the manufacturer in the technical data sheet). Otherwise, they may corrode.

  1. Ask: Can you pick up tablets with your bare hands?
    Answer: We recommend wearing gloves. If you are not wearing them, you must wash your hands with water after the tablets have been in contact with your skin. You can also use the same cap to make dosing easier and avoid touching the tablet with your hand.

  1. Ask: Can I store the open bottle with the tablets inside?
    Answer: No, mainly for safety reasons. Also to avoid dust and moisture. If a drop of water were to fall (being such a small amount of water), it would cause all the chlorine to be released and it would smell very strong.

  1. Ask: How should I recycle the packaging after use?
    Answer: It must be recycled in the yellow container, as shown on the product packaging.

  1. Ask: What is the expiration date of the product? What happens if the product is expired?
    Answer: The tablet loses 1% of chlorine per year. After 3 years, it is still chlorine-free as it still has more than 95% of the product’s effectiveness.

  1. Ask: Are you sure you know the difference between cleaning and disinfecting? Are you sure you know which products you need to use in each case?
    Answer:
    Clean– Cleaning refers only to the use of water accompanied by soap or a sanitizing product to remove dirt and most germs.

    Disinfect– Disinfection, on the other hand, refers to the use of solutions containing ingredients that kill bacteria and other germs, as well as traces of organic matter. In this case, we recommend choosing our Food Industry, Legionella, Surface or Virucidal
    disinfectant tablets.

  1. Ask: What kind of customers do the tablets market to?
    Answer: Drugstores, small supermarket chains, distributors of livestock companies, cleaning companies, distributors of hospitality products…

  1. Ask: Does the disinfectant registration of products have to appear on the labels?
    Answer: If the product has its own registration, it will always appear on the label and, consequently, the name Orache as the manufacturer and brand.

  1. Ask: What is the payment method for an order?
    Answer: The first order will always be in advance, by bank transfer or check. Thereafter, bank transfer 60 days.

  1. Ask: Is it possible to manage orders or billing with the EDI system?
    Answer: Yes, we have the possibility to work with this modality.

  1. Ask: What is a Sleeve? What is the minimum order and delivery time?
    Answer: A sleeve is a label format. Sleeve labels are a very versatile product that adapts perfectly to the packaging, thanks to its heat-shrinkable material, as it is made of very flexible plastic material and characterized by its enormous resistance and durability, allowing a total 360º decoration. The expected consumption must be taken into account, since the minimum order is 120,000 jars (a total of 40 pallets). The delivery time for sleeves is approximately 2 months.

Disinfectant tablets Cleanpill

  1. Ask: What can I use Surfaces tablets for and how? Do they contain bleach or ammonia? I am not clear about the ingredients listed and I am allergic to some products.
    Answer: They are used for floors, surfaces, white clothes, dishwashers and
    toilets. They eliminate 99.9% of bacteria. An effervescent tablet must be diluted in water. They do not contain ammonia. They are effervescent tablets that replace conventional liquid bleach. We have a YouTube channel where you can find videos explaining each of these applications.

  1. Ask: Does this product contain bleach? I have read the packaging, but I don’t fully understand the composition.
    Answer: Bleach by definition is a liquid product and is alkaline based with
    sodium hypochlorite. Orache Desinfection manufactures sodium
    dichloroisocyanurate tablets, which is an acid. Once dissolved in water, it has the same effect as liquid bleach.

  1. Ask: Are they corrosive like liquid bleach?
    Answer: They are corrosive, but less so than liquid bleach.

  1. Ask: How long do they take to dissolve?
    Answer: The dissolution time is between 30 seconds and two minutes,
    depending on the temperature of the water. The warmer the water, the quicker it dissolves. Even if the tablet has not completely dissolved, you can use the water to mop or disinfect any surface: floor cleaner, surface cleaner, toilet bowl, laundry bleach, etc.

  1. Ask: Does hot water eliminate the disinfecting power of the product?
    Answer: No. However, for perfect disinfection, it is recommended to dilute the tablet at room temperature because at higher temperatures the stability of the chlorine is lower.

  1. Ask: Do the scented multi-purpose tablets also have chlorine?
    Answer: Yes. 81% of SDIC 55, therefore 45% active chlorine (0.81 x 0.55 =
    0.45).

  1. Ask: What is the composition of Surface Disinfectant Tablets? What does “Excipients csp:” mean?
    Answer: They contain Sodium dichloroisocyanurate dihydrate (81%), Excipients csp: 100%. That is, csp means: “sufficient quantity to” reach 100%. Another way of expressing it would be: Excipients 19%. Both forms are correct.

Use as a floor cleaner

  1. Ask: Is a multi-purpose tablet enough to mop the floor?
    Answer: It depends on the size of the surface. What you will notice is that the
    water ends up much dirtier, which means that you have cleaned more. We
    suggest 1 tablet for a 5 L bucket.

  1. Ask: Any floor incompatibility? Wood… could it be?
    Answer: No problem on wood, plastics or ceramics.

Use in the Washing Machine

  1. Ask: Can multi-purpose tablets be used only on white clothes? What about on colored clothes?
    Answer: Yes, in principle only on white clothes. Thanks to the 30% bleaching
    agents, it leaves clothes very white. If the clothes are coloured and have the CL symbol on the label, they can also be used (only 1 tablet). If they do not have this CL symbol, they are not recommended.
  2. Ask: Do you put the multi-purpose tablets in the washing machine drawer or directly in the drum?
    Answer: It is recommended to place them in the box, this way the pill will not
    go around in the drum, get into a pocket and not dissolve properly.
  3. Ask: How many multipurpose tablets are needed for the washing machine?
    Answer: For every 4-5 kilo drum of white clothing, 1 tablet.

Dishwasher use

  1. Ask: When they say that multi-purpose tablets eliminate odors in the
    dishwasher… is it true?
    Answer: Odors come from the decomposition of organic matter by oxidation.
    Chlorine accelerates the decomposition of this organic matter, oxidising it and
    causing it to disappear. In the dishwasher, a tablet is directly placed in the
    dishwasher, it can be placed in the bottom or in the bucket (preferably in the
    plastic part). With the water inlet, it will dissolve and leave the dishwasher free
    of organic matter. The contact time and the low concentration of chlorine in the
    total water will not cause oxidation of metals. Normally dishwashers and
    washing machines are made of stainless steel. Another case would be if they
    were used in carbon steel places, which would obviously cause oxidation.

  1. Ask: Where do you put Surface Disinfectant Tablets in the Dishwasher?
    Answer: They can be placed at the bottom of the dishwasher, in the plastic part or in the same container with the detergent tablet, select the program and then select disinfect. Organic matter is easily removed, odors are eliminated and all dishes are disinfected.

Use in the WC

  1. Ask: I have a problem with my toilet: I get yellow stains that don’t go away even when I flush the toilet. I don’t know how to get rid of them. Is there a solution?
    Answer: Normally, they are algae. One of the applications of our Multipurpose
    tablets is for the WC: place 1 tablet directly on the bottom or in the cistern
    itself. Leave it to act for 5 minutes.

  1. Ask: Are Multipurpose tablets compatible with septic tanks?
    Answer: Yes, they are compatible. But a maximum of 2 tablets can be used per week.

Other uses

  1. Regarding cleaning trash cans, garbage bins and odor removal… How can
    I use them?
    Answer: The way to do this is to fill a bucket with water and disinfect the bucket with a damp cloth. This way, organic matter and therefore odors are eliminated. The way to do this is to fill a bucket with water and disinfect the bucket with a damp cloth. This way, organic matter and therefore odors are eliminated.

  1. Ask: Can Surface Disinfectant Tablets be used for the water tank of the
    motorhome? I don’t dare use bleach.
    Answer: No. The recommended uses for Surface Disinfectant tablets are: floor cleaning, surfaces, washing machine (bleaching agents), dishwasher and WC.

  1. Ask: I have used the disinfectant tablets for the kitchen counter, pots and cutlery. Afterwards, I read the precautionary/safety phrases on the label about the danger to the environment… I wonder if I should throw away my kitchen utensils after using them.
    Answer: No, because the tablets have been diluted in water for disinfection.
    And they only cause very high levels of contamination if they are thrown into
    the aquatic environment.

Catalogue and other products

Refill cleaning tablets

  1. Ask: Refill tablets, are they biocidal products?
    Answer: No, they are cleaning products with ingredients of natural origin. They have three functions: multi-surface cleaner, degreaser and limescale remover.

  1. Ask: What is the main advantage of this new concept of single-dose
    cleaners?
    Answer: The main advantage of single-dose cleaners is their combination of effectiveness, convenience and sustainability:
    Perfect Dosage: Each single dose contains the exact amount of product needed, avoiding waste and guaranteeing optimal results.
    Easy to Use: Just dissolve the single dose in water, eliminating complications in preparation and use.
    Sustainability: Helps to significantly reduce the use of plastic packaging,
    contributing to the care of the environment.
    Space and Transport Savings: Being compact, they take up less space in storage and distribution, also reducing the carbon footprint.
    Safety: Minimizes direct contact with concentrated chemicals, making it safer for the user.
    This new concept revolutionizes cleaning with a practical and responsible
    solution, ideal for today’s consumer needs.

Disinfectant tablets

  1. Ask: The FT for Pastillas Areas indicates “yield 2 tablets per liter of water”. What does “yield” mean?
    Answer: If you put 2 tablets in 1 liter of water, you get 3,000 ppm of chlorine.
    That’s the yield.

  1. Ask: What product can be used to clean the internal pipes of water dispensing machines? Food safety is required, since water passes through the machine internally.
    Answer: The recommended product would be the Food Industry disinfectant
    tablets, HA registration.

  1. Ask: If I use Livestock tablets to disinfect utensils that are in contact with my animals, for example: a horse’s bit, can the animal test positive for doping?
    Answer: No, because the product is used once it is diluted in water and is used to disinfect facilities and utensils, but it is never mixed with the food that the animal eats and, even if it were, the concentration is very low.

Bilayer tablets

  1. Ask: Are the two-layer tablets suitable for street cleaning companies and urban containers? We see that it contains a sanitizing and degreasing detergent…
    Answer: Yes, but the cost would be higher because many tablets would be
    required. There are products better suited for this application.

  1. Ask: Do bilayer tablets contain detergent?
    Answer: Yes. It is a bilayer tablet, which contains both detergent and
    disinfectant in the same tablet.

Potabilization Tablets

Ask: What are the components of water purification tablets?
Answer: The main component of water purification tablets is dihydrated sodium dichloroisocyanurate, which is the component that produces active chlorine in water. It also contains other components to make the tablet effervescent.

Other Cleanpill applications:

  1. Ask: Regarding the recommended concentration of Veggies & Fruits tablets, what is the dosage?
    Answer: 1 tablet in 1 litre of water would be enough to prepare the water for
    washing fruits and vegetables.

  1. Ask: Do Veggies & Fruits tablets eliminate Toxoplasma Gondii, which is
    responsible for toxoplasmosis?
    Answer: Toxoplasmosis is a protozoan, a parasite, so there is no standard for
    eliminating it in vegetables.

Oflacher

  1. Ask: How do you know if the film is water-soluble?
    Answer: This type of packaging is transparent and does not have tinted text. It dissolves in water, so it does not have to be removed from the tablets to put them in the appliance.

     

  2. Ask: What uses can be given to Antical tablets?
    Answer:
    For washing machines: Remove the tablet from its packaging and place it in the drum of the washing machine, even with clothes inside. It works for all types of fabrics and will not damage them. To prevent limescale build-up: use one tablet for each wash. To remove limescale build-up more thoroughly: place 3 tablets, unwrapped, in the empty drum of the washing machine. Select a wash program of at least 40°C and wait for it to finish.
    For Irons: Remove the tablet from its packaging and place it in a basin of water.
    Once dissolved, place this mixture in the water tank of the iron. Plug in the iron.
    To clean the water outlet hole, spray several times. To clean the steam holes, turn on the steam generator button. Once cold, refill the tank and repeat the process, but this time only with water to remove any traces of the mixture.
    For taps: Using pliers, remove the nozzles from the taps, place them all in a
    basin with water and 1 tablet. Leave them for 20 minutes and then remove
    them from the water and rinse them. Then replace them on the tap.

Online shopping and logistics

  1. Ask: What are the payment methods in the online store?
    Answer: Payment methods are via Paypal and credit card.

  1. Ask: Is it possible to select the Local Pickup option (Sabiñánigo – C/ Secorún 4) and thus avoid paying shipping costs?
    Answer: If posible.

  1. Ask: What are the delivery times for online orders? And what about shipping
    costs?
    Answer: SHIPPING COSTS Prices do not include shipping or communication costs, installation or additional services, unless otherwise expressly agreed in writing. Shipping costs will be calculated at the time of saving the basket or quote, as they are calculated based on the weight of the products and the delivery address.

    SHIPPING COSTS National and Peninsular Shipments:
    • Up to 1 Kg: 5.45 euros
    • 1 Kg to 3 Kg: 5.85 euros
    • 3 Kg to 5 Kg: 6.45 euros
    • 5 Kg to 10 Kg: 7.45 euros
    • 10 Kg to 15 Kg: 9.60 euros

    Shipments to the Balearic Islands:
    • Up to 1 Kg: 8.00 euros
    • Additional Kg: 2.45 euros

    Shipments to the Canary Islands:
    • Up to 1 Kg: €10.90
    • Additional Kg: €4.90

    Shipments to Ceuta and Melilla:
    • Up to 1 Kg: €19.40
    • Additional Kg: €4.60

    The Canary Islands, Ceuta and Melilla are not part of the customs territory of the EU, so shipments may be subject to taxes and/or customs duties. In most cases, the fees are charged at the time of delivery of the package, although it is possible that the Customer receives a notification by mail asking him/her to go in person to pay said fees in order to receive the package. The amount of the fees may vary depending on the weight/amount of the package. In the case of shipments to the Canary Islands, Orache Desinfection SL includes the administrative management costs in the cost of shipping, but does not include the IGIC; the recipient must pay it at the time of delivery. FREE SHIPPING COSTS For purchases over €50 in the following countries: Spain (Peninsula), Balearic Islands and Canary Islands.

  1. Ask: What is the minimum order for a professional client?
    Answer: We are very flexible, depending on the area and the type of client, but we can adapt to the client’s needs. For the national market, the first order must always be at least €500. In this case, you would have to contact the sales department via email.

  1. Ask: What formats are the different product references equivalent to?
    Answer: For most products, 3 different formats can be supplied:

    160 gr format: indicated in the code with a “3”
    ½ Kg format: indicated in the code with a “2”
    1 Kg format: indicated in the code with a “1”

    For example, Surface code: PTDES3 (160 gr format), PTDES2 (500 gr format) and PTDES1 (1 Kg format).

  1. Ask: How many cans are supplied in a box?
    Answer: A box contains 24 jars of 160 grams, 12 jars of 500 grams and 6 jars of 1 kg.

     

  2. Ask: How many cans are supplied on a pallet?
    Answer: A pallet contains 120 boxes of 160-gram jars, 72 boxes of 500-gram jars and 84 boxes of 1-kg jars

     

  3. Ask: Is it dangerous goods for transport?
    Answer: It is ADR in limited quantities. It does not require as much
    documentation as dangerous goods shipments.

     

  4. Ask: Who is responsible for managing transportation?
    Answer: We. In general, we manage it directly and thus, we offer a better service since we always work with the same agencies and in this way, we ensure that all the necessary requirements are met.

Technical Questions

  1. Ask: What is the raw material of the product?
    Answer: Sodium dichloroisocyanuric acid dihydrate, also called: SDIC 55,
    Troclosene sodium.

  1. Ask: When disinfectant tablets are dissolved, how many parts of free chlorine per million are there (ppm)?
    Answer: Regarding disinfectant tablets: each 3.35 gr. disinfectant tablet contains 1.5 gr. of active chlorine, therefore, one tablet dissolved in 1 liter of water results in 1500 ppm of active chlorine.

  1. Ask: What are the yields of our tablets?
    Answer: In the following board HE show the corresponding
    yields (ppm) for each of the products:

Disinfectant tablets

1 tablet

1 L of water

1500 ppm

Veggies & Fruits Tablet

1 tablet

1 L of water

60 ppm

Bilayer tablets

1 tablet

1 L of water

1500 ppm

Potabilization tablets

1 tablet

1 L of water

975 ppm

Other Cleanpill applications

1 tablet

1 L of water

1500 ppm

  1. Ask: Do we have the Biocidal Product Registration?
    Answer: Currently, regulations state that raw materials must be purchased from a supplier included in the ECHA LIST, and this is what is being done. At the moment there is still no date for when the product must be registered, but when requested, Orache Desinfection will do so.

  1. Ask: What brands are registered?
    Answer: Cleanpill by Orache and Oflacher.

Questions?

We make innovation happen thanks to valuable feedback from customers, partners and the rest of society: you can send us any message and we will handle it with our full attention.

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